Chorlton Hotel Terms & Conditions
Page last updated: 20th March 2022
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
Acknowledgement means the written confirmation of acceptance of your booking provided by Us to you in writing.
Contract means the contract between Us and you comprised of these Terms, the Website, the Literature you have sought to rely upon at the time of making your booking and the Acknowledgement.
Deposit means the non-refundable sum paid by you at the time of booking as referred to under the ‘Prices and Payment’ section below.
The Contract
No Contract governing your stay at the Hotel exists until We are in receipt of the Deposit and We have issued the Acknowledgement. Every member of your party must comply with these Terms and all appropriate laws and bye-laws and you shall be responsible for any breaches of the Contract or such laws by any members of the party.
Prices and Payment
All Prices are the applicable rates with no additions for vat. Prices may differ on partner websites but by booking directly with us will will always get the best deal.
Bookers will be sent a statement of their booking and a separate email with a link to pay the deposit a day or so later. Once the deposit is paid, the booker will have had the time to read and confirm they understand the details of their booking and the attached conditions forming the basis of the booking contract. At that point both parties will be bound by the agreement
Arrival and Departure
Your room is available from 2pm on the day of arrival.
Your room must be vacated by 10am on the day of departure. We reserve the right to charge you an additional fee of £15 for every hour (or part of an hour) for which you are late in vacating your room as compensation for not being able to ready this for the next guests due to arrive. For the avoidance of doubt you shall be deemed to be an hour late if You are 1 minute late.
Amending your Booking
Please contact Us immediately quoting your booking reference number if you wish to amend your booking. We will use reasonable endeavours to make the necessary amendments to your booking and if We are able to do so We will forward you a revised Acknowledgment.
We reserve the right to charge a standard £20 administration fee per booking change. Where We are unable to amend your booking and you wish to cancel it, the Deposit is not refundable. Where We are unable to amend your booking and you wish to cancel your reservation please refer to the “Cancellations” section below.
Our Right to Decline
We reserve the right to ask for information about any member of your party including age, name, email, tel. no. and address details. You warrant that you have obtained the express consent of the member of your party whose personal data or sensitive personal data you disclose to Us in accordance with this section and that you shall at all times comply with the provisions of the Data Protection Act 2018 (“the DPA”). We reserve the right to refuse admission, or to deny the continued occupation of any type of accommodation or use of the Hotel, for whatever reason, at Our sole discretion, provided We are acting reasonably, and without prejudice to Our rights to retain sums that have been paid.
(i) Cancellation of your Booking
If the booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made, less any deposit already paid
If the booking is cancelled 7 or more days before arrival then a charge equal to the first night of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged, less any charges for food and any amounts already paid as a deposit .
All Cancellation requests must be made in writing, please email info@thechorltonblackpool.co.uk, where possible or using the postal address.
Special Requirements and Disabilities
We welcome guests with limited mobility, a disability and medical or particular care requirements. We aim to ensure that Our services are as accessible as reasonably possible so it is important that you make Us fully aware of any special needs, requirements and conditions.
Before confirming your booking we will discuss with you availability, suitability and potential reasonable adjustments, including any requirement for a guest to be accompanied by someone who is able to provide any particular needs they may have over and above any reasonable adjustments We are able to make. A risk assessment may also be required prior to confirming a booking or allowing participation in certain leisure activities. We rely on the information you provide to help Us anticipate and satisfy your needs.
You must therefore update us with any change in circumstances prior to and during your stay. Wheelchair access is not available in Our accommodation.
Damage to Our Property and Compensation
You must use Our accommodation and facilities with care. On departure you must leave your accommodation in a reasonably clean and tidy condition as you found it. We reserve the right to invoice you (or recover the cost from the payment details which you provided upon payment of the Price to Us) for the cost of remedying this breach should you not comply. You will be liable for loss of or damage to any property belonging to Us caused by you or members of your party or guests and We reserve the right to invoice you for the cost of making good any such damage or the replacement of any property.
No Smoking Policy
By law, smoking is not permitted in the hotel. We reserve the right to fine you £150 for breach of this clause by you or any member of your party. In the event that We receive a fine or penalty for your or a member of your party’s breach of this clause then you shall indemnify Us against such fine. We reserve the right to invoice you (or recover the cost from the payment details which you provided upon payment of the charges to Us) for the cost of remedying such a breach.
Behaviour
We are a family hotel and ask that your behaviour and attire reflect this. your behaviour should not be excessive, noisy or disruptive. Offensive or illegal behaviour will not be tolerated, and could lead to your eviction from Our premises and police involvement. you must show consideration for your neighbours and other guests.
No refunds or compensation will be given to you in these circumstances and We reserve the right to refuse any future bookings from you or a member of your party without liability. We reserve the right to invoice you (or recover the cost from the payment details which you provided upon payment of the charges to Us) for the cost of remedying such a breach of a Contract.
Children’s Supervision and Protection, Carers & Parental Responsibility
You are responsible for the supervision of all members of your party under the age of 18. This significantly relates to young children in the room, stairway, front door and at the front of the property.
Carers must also ensure that all members of their party requiring care are supervised at all times.
We must follow procedures, which are laid down by the government for protecting children. In certain circumstances We must make contact with the Local Social Services Office and share Our concerns and We reserve the right to do so in respect of any member of your party without your permission.
We place the welfare and protection of children above all other considerations and it is Our policy to seek to safeguard the welfare of children and others involved in activities at Our premises by protecting them from physical, sexual and emotional harm.
Energy Efficiency
We work hard to improve energy efficiency and reduce its carbon footprint and asks Our guests to respect its objectives and switch off lights and electrical appliances if they are not needed.
Deliveries
Deliveries from external suppliers are only permitted when notified in advance.
Conflict Management
We are not responsible for any matter not brought to our attention during your stay. We have a zero-tolerance policy with regard to any incidences of discrimination, intimidation, harassment and violence across the board, be it from, towards or between any of our staff or other guests.
Whilst We appreciate that disagreements and misunderstandings can happen, We cannot condone any form of aggression within Our premises and We are committed to resolving any conflicts sensibly and calmly.
Liability and Indemnity
(i) Our responsibility for loss or damage suffered by you if you are a consumer
We are responsible to you for foreseeable loss and damage caused by Us.
If We fail to comply with the terms of a Contract, We are responsible for loss or damage you suffer that is a foreseeable result of Our breaking the Contract or Our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen, for example, if you discussed it with Us during the sales process. Loss or damage is not foreseeable if it arose as a result of information which you did not provide to Us or which could not reasonably have been known.
We do not exclude or limit in any way Our liability to you where it would be unlawful to do so. This includes liability for: death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and/or services; and for defective products under the Consumer Protection Act 1987.
We are not liable for business losses. If you are a consumer We only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose Our liability to you will be limited as set out in (ii) below.
(ii) Our responsibility for loss or damage suffered by you if you are a business
Nothing in the General Terms shall limit or exclude Our liability for: death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors (as applicable); fraud or fraudulent misrepresentation; breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or any matter in respect of which it would be unlawful for Us to exclude or restrict liability.
Except to the extent otherwise expressly stated all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
Subject to that stated above:
– We shall not be liable to you where any liability arises as a result of information which you did not provide to Us or which could not reasonably have been known;
– We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between Us; and
Our total liability to you for all other losses arising under or in connection with a Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products and/or services under such Contract.
Termination
The ability of either party to terminate a Contract and the consequences thereof shall be specified within the applicable Specific Terms.
Notices
All notices under this Contract shall be in writing and must be in English and to:
– info@thechorltonblackpool.co.uk or the postal address first written above where you are notifying Us; or
– to the contact details provided to Us by you at the time of or prior to entering into a Contract where We are notifying you,
or such other more recent details as are notified to the other party. Notices shall be deemed to have been duly given:
– when delivered, if delivered by courier or other messenger (including registered mail) during normal business hours of the recipient; or
– at 9:00 am on the next business day thereafter, if transmitted by email; or
– at 9:00 am on the second business day thereafter following mailing, if mailed by national ordinary mail, postage prepaid.
Force Majeure
Neither you nor Us shall have any liability under or be deemed to be in breach of a Contract for any delays or failures in performance of a Contract which result from circumstances beyond the reasonable control of that party. If such circumstances continue for a continuous period of more than 3 months, the non-affected party may terminate the Contract affected.
Law & Jurisdiction
A Contract shall be governed by English law and disputes arising under or in relation to it or its subject matter shall be subject to the exclusive jurisdiction of England and Wales.